Different Office Telephone ServicesToday, telephone is an indispensable tool to manage work within an organization. It is most important medium of communication. Effective office telephone services ensure a stable telephone network at the office. Nowadays, telephones are used all over the world at homes or at offices as communication medium. In office phone network, users are able to share external telephone lines over the individual lines. These telephone lines allow the users to use the facility at a single location. These phone systems are very cost effective. They save a lot of your money. There are some phone systems that are used particularly for commercial purpose only. These are called PBX (Private Branch Exchange) phone systems. They are used to set a private telephonic network among all the users in the office. These kinds of phone systems are suitable for large or medium sized organizations only. They save a lot of money. A large number of people share a single telephone line and no single line is used by one person exclusively. A PBX phone system allows you to connect to any person at office by just dialing a few digits. You get few more benefits in PBX phone system. These include voicemail forwarding, screen display, reminders and option for screen calls. These branch exchanges also greet their clients while answering through some messages that are auto generated. You even get the facility of call transferring in this PBX phone system. There is another interesting feature known as Automated Attendant. It generates automatic messages electronically. The menu is prompted by automated attendants and the callers are able to route themselves. Another phone accessory called ACD (Automated Call Distributor) is an interesting one. It facilitates routing of incoming calls within some extensions. These are handled in an efficient manner. These are used at places where several calls are handled at the same time. Generally, call centers or inquiry offices use this facility. Another facility offered by these systems includes CTI (Computer Telephony Integration). In this, phone system is connected to a computer. Through CTI, valuable data is extracted from all the incoming calls. Then, this data is processed for various business purposes. Another important feature called KSU (Key System Unit) is used for various purposes like extension dialing, call forwarding and voice mail. Thus, different office telephone services offer different facilities. You can choose the one that suits you the best. A detailed research should be done to make an informed choice. |